Based on what I heard at a CLOC conference facilitated audience conversation, a lot of outside counsel still don’t know what legal ops is. And when the audience was asked what outside counsel do right there was mostly silence.
According to this audience, the divide between many outside counsel and legal ops isn’t narrowing. But legal ops’ influence is growing with in house legal. So outside lawyers who ignore legal ops may eventually be doing so at their peril.
Here’s my discussion of the issue for Above the Law.