Recently, I was conducting a Client Listening interview for a Firm, when the Managing Director stopped me to say he really didn’t think about the service provider. “I don’t have to think about them because their service is so good.”Many professionals believe client loyalty is something you earn and keep through great service. But research
The start of a new year offers a unique opportunity to focus on your client and business development goals. Psychologists call this a “temporal landmark” — a moment when you mentally draw a line between the past and the future. Think of it as wiping the slate clean and giving yourself a fresh start.Research by
We all need a break and now is the time of year to take it.The good news is that a lot of Australian professional services firms I’ve been speaking to are doing just this – closing their doors from the 20 December and not opening them again until January 6 or January 13.If your plan
This article, by Andrew Mckenzie, Crackle Communications, was published in Lawyers Weekly on 11 November 2024 and is used with permission.
Like most professionals, lawyers are trained to think of themselves as leaders and communicators. Through university and into professional practice, they are not only the “trusted adviser” but also the person to lead the
Yep, it’s that time of year again. The holidays are on the horizon, the mad rush to finish this year’s work is underway, and the Christmas party invites are coming in.These end-of-year events can be a great place to network. They give us the chance to meet new clients and referrers, cement existing relationships, and
I recently hosted an Australian visit by one of the world’s pre-eminent thinkers on business and legal leadership, Professor Michele DeStefano.As Professor of Law at the University of Miami in Florida, a visiting professor at Harvard Law School and Faculty Chair of the School’s Impactful Leadership Program, Michele uniquely focuses on the leadership challenges of
Many of your clients are probably feeling more than a little anxious right now. That’s kind of understandable when you’re facing the type of headwinds that rattle business confidence. But, as a professional, one of the best ways to allay your clients’ fears is simply to show you’re there with them.My experience is that one
Whether you’re new to the legal profession or an experienced practitioner, preparing for client meetings can be tricky. Too little preparation risks missing key opportunities or coming across as uninformed, while over-preparation might overwhelm the client or steer the conversation in unintended directions.A structured approach can help strike the right balance, and this is where
Ladies Insolvency Professionals (LIPS) Networking Event in Sydney, 10 July, 2024
Is Business Development (BD) in Insolvency & Restructuring practices more difficult for women? That was the question we posed in a survey for the Ladies Insolvency Professionals (LIPS)The results were shared at LIPS 2024 networking lunch on July 10 in Sydney where 72
“No one ever explains how you, as leaders, can motivate individuals, create an inclusive and empowering environment, and inspire change; they just imply that it magically happens.” Professor Michele DeStefanoAs corporate discussions increasingly refer to innovation, collaboration, and culture creation, numerous books have flooded the market claiming to have a secret formula for leadership success
